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At least they didn't tell me to buy a new camcorder instead. They even send me the free UPS label so I can sent it to them for free.I think Canon must be under a lot of criticism with all the problems their late model digital Camcorder is having. Their service and support for their product is very good. I got the "Eject Cassette" error last year and Canon repaired it for free. They probably knows their customers have paid a lot of $$$ for their Elura50, and their camcorder lasted a few months or only 10 hours of recordings (a few tapes). It's like the lens cap is on. Lucky me.Recently, I downloaded ALL DV tape to my computer after I install a 400G external HD but after that, there is no image in the camera mode. I called Canon after checking on their website, they think it is a bad CCD (lose connectin) and they are willing to fix it for me.
Do yourself a favor and buy something else. I too experienced the "eject tape" error. Canon has repaired the camcorder 3 times at no cost, but of course it was being repaired over all the holidays.
All features are VERY easily accessed with your thumb. Hi folks, I've owned my Elura 50 for two years and recently dropped it in the mountains and killed it.I've looked around for a replacement and to my disappointment found out that Canon did not come up with a "new" version or another vertical camcorder to replace E50. Sony claimed they managed to produce such small camera by shifting some functions onto an included docking station. Pay with a credit card that doubles the warranty period.
Plenty of all kinds of neat effect you can apply to your footage (way more than in Sony).All connections (s-video, firewire, a/v out, power etc) were all built into the camera - with no need for additional docking stations.All that being said, there were some issues with the camera:The CCD sensor was replaced by canon past warranty period when it was determined to be at fault (The CCD manufacturer who supplies Canon and Sony and others, released a CCD that broke, affecting many brands of camcorders).Battery life was rather poor delivering only about 50 minutes of footage, fortunately batteries are small and carrying spares was no problem.My advise to anyone seeking a digital video camcorder that is small and delivers good quality footage: get an Elura 50 while it is still available from some retailers. Nothing else compares. Sound was excellent, picking up everything, distant and close up.Special effects galore. I'm not sure about the quality of still pictures as I never took any.Microphone location was excellent: it was on top of the camcorder allowing user to comment on footage with a whisper.
Pc109 hardly fit in my hand, was very awkward to handle and lacked many features.Elura 50 is still THE SMALLEST camcorder around. Night shooting on Mexican zocalos produced fabulous video footage of night-life (in full color). So I turned to other manufacturers in hope of finding something equally small and of good quality.There is nothing out there that compares to Elura 50.The features I look for: must be very small and vertical - must have low/night shooting capability - quality recording.The closest size-wise was Sony Pc55, unfortunatelly its video quality was awful and it lacked indoor / low light capability.The next was Sony Pc109. I love the vertical design of Elura 50 and can't imagine going back to standard "horizontal" cameras.Video quality was excellent.
It fits perfectly in your hand. Well, Elura 50 was smaller with all those and other functions right on board. It is excellently designed.
I bought this camera on 2002 and today is still working good, I never had a problem.
No, they are refurbished. Sound appealing until you ask them if the cameras are new. Just pay $200 for a ZR85 or $499 for a Optura 400 plus the exchange of my broken Elura 50.
Well after three years of limited use, the Eject Tape warning would pop up. When I asked if there was a flat cost for specific repairs, they said no. I purchased this camcorder shortly after it was released thinking the size and functions were perfect.
After seeing how much people were qouted, I dont think I'll take the chance of paying for shipping only to refuse to pay the high cost of repair.At that time, they tried to sell me the "upgrade" program. I liked the camera when it was new but after the problems I described, I suggest you stay away from their products. And recently, when I put it on record, the screen stays black and the view finder stays black.
Like many others here, I called customer service and was told to send the camcorder in so they can tell me how much it will cost to repair.
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